Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our client assistance team is qualified to promptly address all Linux shared hosting users’ problems and help questions. Via our ticket system, it is also possible to fill in your request and a support team representative will, no doubt get back to you in only maximum 1 hour. In actual fact, practice has shown us that the general resolution time frame is Twenty or so minutes.

  • Top quality support service

  • A Top–quality Support Service

  • Our technical support service is offered by a team of knowledgeable experts who will be ready to react to your request without delay. It is easy to make contact with the support staff by opening a customer assistance ticket from your Online Control Panel or by sending us an e–mail message. On working days, you may as well call us on the phone or take advantage of the live chatting service.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Control Panel boasts a huge know–how base that is built into all areas. In each area, you will find a Help press button that will load for you a selection of step–by–step online classes on how to work with a selected element or perform a selected action. Additionally, we have created short training video tutorials so that you can get a better idea of the Control Panel’s interface.