Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center

  • The Help Center built into our Online Control Panel offers a collection of help articles and regularly asked questions. Aimed at resolving any common problem that you might stumble upon, they are compiled by our support team of trained technicians.

  • Top quality support service

  • Educational Video Clips

  • For users who want to learn how to tackle a commonly experienced problem by watching a how–to video, we have added a collection of video tutorials to our Online Control Panel. All the videos are short and simple to understand. They offer visual demonstrations of various web site management tasks.

  • Intuitive help center

  • A 1–Hour Ticket Response Guarantee

  • With all our semi–dedicated servers, we offer a 24–7 support service with a sixty–minute ticket response time guarantee. Our team of proficient technical support engineers will be online for you to reply to all the questions that you could possibly have. During non–peak times, a response will be offered in even less than twenty minutes.