Technical Support Channels

  • 1 hour ticket response time

  • A 1–Hour Ticket Response Time Guarantee

  • Every help request you submit to us will be replied to within maximum sixty minutes. If your ticket or email calls for further assistance from a server admin, we’ll forward it and leave a note to let you know that your matter is being examined. If you order the Optional Admin Services package, all of the tasks included there will be carried out at a time of your choosing.

  • Top quality support service

  • An Exceptional Help Desk Support Service

  • We’ll be at your disposal 24/7/365 to respond to any enquiries that you may have connected to our Online Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated server. If you also need help tackling server admin tasks, you can take a look at our Optional Admin Services package, which includes data backup hard drive space, weekly OS updates, server monitoring and restarting services, as well as problem troubleshooting and software installation services

  • Intuitive help center

  • A User–Friendly Help Area

  • Each dedicated web hosting plan includes our free Online Control Panel, which sports a fully detailed knowledgebase and a group of how–to video tutorials. Whenever you need help while working with the Online Control Panel, just hit the Help or Videos buttons in the upper right corner.