The availability of the customer and tech support that a shared hosting company offers will tell you a lot for the services they offer too. In case you can use only emails or tickets, you have most probably discovered a reseller and not the actual hosting provider. When this is the case, you'll have to wait for several days to get an issue resolved since the reseller may not be checking their communication on a regular basis or they may need to consult with the actual web hosting company for additional assistance. If the provider can provide various means of communication with short response time which are available anytime, they're most likely the top provider, not just a reseller. Therefore you will get timely assistance and quality support since they will have instant access to the servers where your account will be created. No matter what the problem - technical or sales, it is generally much better to have the option to contact your web hosting company right away via your preferred method of communication.
24/7 Customer Support in Shared Hosting
We provide you with 24/7 billing, customer and tech support for all our Linux shared hosting. Even if you aren't our client yet and you have questions, we will give you a hand in a timely manner and supply you with the necessary information, so as to give you the choice to make the best decision when you purchase your new hosting account. We're available at any time, including weekends and holidays, and we provide you with multiple options for communication to get in touch with us - phone, live chat, emails and support tickets. For your benefit, we now have multiple phone numbers worldwide, so that you'll be able to call the one that is closer to you. The max response time for your email messages and the tickets is 1 hour. The regular response time is around 15-20 minutes, so you can forget all about waiting for days and nights to get support for any kind of task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you select, you're able to take advantage of our 24/7 support services even on public holidays. Your sites will be available constantly and so will we. With a lot of communication options, you will be able to select the best way to contact us and find out about our solutions in case you do not have an account yet, or get support if you are already one of our customers. You will be able to give us a call, have a chat with a live representative, send an email message or open a support ticket from the Help section of your Hepsia web hosting Control Panel. The last two options have a one-hour response time warranty, although it rarely takes more than 20 mins to get assistance regardless of the complexity of the trouble. Using our customer and technical support services, we'll be available for you anytime you need us, not several days later.
24/7 Customer Support in Dedicated Servers
With a one-hour maximum answer time warranty, you will take advantage of quick support when you obtain a dedicated server through our company. Our customer and tech support crews are available 24/7/365, which means that when you open a ticket through your billing account or you send an e-mail message regarding any kind of issue with the server or the pre-installed software on it at any time of the day, you will receive an answer within 1 hour, even during holidays. Our ticketing system is the best option if the issue in question needs longer time to be solved or in case it should be given to our admins, as it is easier to keep track of the communication sent on both sides. For common, sales and billing issues/inquiries, you are able to call us or talk to a live agent via our chat service. If you add the Managed Services upgrade to the server plan, our administrators can also assist you with third-party software installation as well as troubleshooting and similarly to the basic support, this service is available 24/7 as well.