You will find plenty of shared hosting companies available, still the majority of them are resellers who have restricted resources, particularly when it comes to support. One of the ways to distinguish them is the option to contact the company over the phone. The type of support that you'll receive through this channel of communication will vary depending on the provider - several of them provide you with dedicated telephone support, many others offer common and customer support only since some matters are more time-consuming and it would be quicker to be resolved via a support ticket, especially when the issue has to be escalated. Nonetheless, it is good to know that you can reach your website hosting provider since there are a lot of small problems which can be resolved without difficulty and timely with a telephone call, not mentioning that you will be able to get more info about the services even before you become a customer.
Phone Support in Shared Hosting
We believe that being able to communicate with a live consultant is very important, so we have 3 support lines globally (USA, UK and Australia) and you can reach us over the phone for 14 hours a day. In case you consider getting one of our Linux shared hosting, for instance, you will be able to phone us and learn more about our solutions before placing your order in order to be sure that we cover all the system requirements for your sites. Following the order, you'll be able to call us about any kind of sales and billing issues you may have, or get any kind of general or basic technical info you need. We've tried to find the perfect balance between phone and ticket support, so for entirely technical issues you can use the ticketing system, that will make it easier to track the communication as well as any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Servers
We offer live phone support 14 hours a day as part of the support services for every single semi-dedicated server package that we supply. Due to the fact that some issues are more difficult and time-consuming, you'll need to open a ticket if you experience such a problem, still for any general, billing or minor technical issues you can always give us a call and we'll assist you quickly to save you the time you'll have to spend on opening a ticket. Even if you don't have an account yet, you can find out whether you can host your websites on our state-of-the-art cloud platform or you're able to get any other general info on our semi-dedicated solutions. We now have local numbers in the United States, the United Kingdom and Australia along with a worldwide number, so that you'll be able to call the one that is closer to where you live.