If you ever encounter a problem with your website and are unable to cope with it on your own, ask the hosting provider’s help desk staff to help you get the site back online. A quick resolution would be the most favorable scenario, but lots of hosting companies answer within twenty four hours or even more, particularly if you’re working with a hosting reseller. Even if your problem can be quickly sorted out, your website may not work correctly or may not be available whatsoever for a long time interval, so you may lose potential clients because it’s rather unlikely that anybody would revisit an inoperational site. Because of this, you need to make certain not only that you can touch base with your hosting provider, but also that they can respond and assist you in a timely manner. If an app update does not proceed smoothly or you erase something unintentionally, for example, the website must be fixed quickly so as to avoid prolonged inaccessibility.
One-Hour Response Guarantee in Shared Hosting
With a shared hosting from us, you can forget about waiting around for hours and hours on end, or even all day, to obtain a response to an email or a support ticket. Regardless of when you get in touch with us, we’ll get back to you within 60 minutes max with any technical and pre-sales inquiries that you might have. In fact, our actual reaction time almost never surpasses twenty to thirty minutes. As we are at your disposal 24 hours a day, you’ll always get assistance in a well-timed manner and we know how vital this is in the Internet world. Soon after you contact us, we’ll respond to your queries. In case you encounter any technical challenge, we will resolve it for you, or we will supply you with all the necessary information in case there is something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you submit a client support ticket through your hosting Control Panel or write an email regarding your semi-dedicated server, you will get an answer within less than 1 hour. You can get in touch with us at any time with regards to technical, general or billing matters and considering that we are working 24/7, you’ll invariably get support right on time. Based on the specific question or issue, we’ll give you more info, resolve the complication if it has been caused by something within our reach or inform you what to do on your end in case you need to edit a particular setting for an app that we don’t have access to. You can just forget about waiting around for a day for each response. In reality, in the majority of cases we answer tickets and emails within 20-25 minutes max.