If your web hosting provider provides live chat support, you can talk with a representative in real-time and learn helpful information or get an issue resolved timely. The key advantage of using chat instead of calling to consult with a live person is that you'll need only a computer with Internet access, therefore you won't pay any charges in the event that you are in another state or country. What's more, it will be a lot easier to copy and paste information for instance domain names, usernames or error messages i.e. details which are sometimes difficult to give to the other side on the phone. The real-time chat is also a faster solution to contact your website hosting service provider's support team in comparison to using a ticketing system. Last, but not least, if some issue requires a little more time to be taken care of, you can do something else entirely while you wait for guidance on the live chat, so that you won't lose time - something that is impossible in case you are on the telephone.