There are several ways to touch base with the web hosting company whose services you are using, but the one that you’ll always find regardless of which company you pick is a support ticket system. It is the least complicated medium of communication for a variety of reasons. In the event that no tech support staff member is available at the moment and they are all occupied, a phone call may not be answered, but a ticket will invariably hit home. On top of that, you can copy & paste large bits of information without the need to worry about spelling errors, and in case a specific issue requires more time to be resolved or a number of responses have to be exchanged, all the information will be in the exact same place, so either party can always follow the steps taken by the other one. The negative side of using tickets to contact your web hosting provider is that they’re typically separate from the hosting platform, which suggests that if you need to supply info or to follow directions, you’ll need to use no less than two different accounts and this number may rise in case you’d like to administer a handful of domain names. In addition, many hosting providers respond to tickets after several hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while waiting around for a response.
Integrated Ticketing System in Shared Hosting
The ticketing system that we are using for our Linux shared hosting isn’t separate from the hosting account. It’s included in our all-encompassing Hepsia Control Panel and you’ll be able to access it whenever you like with just a few clicks of the mouse, without having to leave your web hosting account. The ticketing system includes a quick-search box, which will help you track down de facto any support ticket that you’ve submitted in the past, in case you need it. Plus, you can see knowledge base articles that belong to various problem categories, which you can pick, so you can find out how to handle a given problem even before you open a ticket. The response time is no more than 1 hour, which implies that you can receive swift assistance at any particular moment and in case our help desk team recommends that you should do something inside your hosting account, you can do it instantaneously without the need to log out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
We find it more convenient to manage everything from one single place, so we have incorporated a trouble ticket system into the in-house built Hepsia hosting Control Panel, which comes with every single semi-dedicated server account. This will enable you to handle the communication with our support team along with your storage space, which goes to say that you won’t have to remember an additional login name for a different interface. You will be able to send a new ticket or to check the status of an old one with less than a few clicks of the mouse while you’re browsing the content within your semi-dedicated account. In addition, you can go through older tickets using an intelligent search box or have a look at applicable FAQ articles, which offer solutions to commonly faced issues. The built-in ticketing system is monitored 24/7 with the maximum ticket response time being only one hour, so there’ll always be someone to help you out.